Frequently Asked Questions
You can choose to buy & pre-pay any recurring subscription of a monthly, quarterly or yearly Plan.
Your subscription billing cycle starts on the date we raise the invoice for your subscription and will renew monthly, quarterly or yearly thereafter based on your subscription plan.
If you feel that you are consuming early or already consumed your monthly quota of content shares before the current month is over, you can decide to top-up additional content shares for the month.
Send us an email at email@example.com with the content share topup numbers, we will provide you with a plan within 24 hours. The plans are recurring in nature to allow continued use of the platform.
Example: If you have a M1K (monthly 1000 shares) plan, and you have consumed your 1000 shares quota within 15 days of the current month, you can plan and top-up additional content shares as per your need.
Billing for Additional Shares: You will be billed and invoiced separately for additional shares consumed extra for the month. You are requested to pay the invoice within 15 days of billing.
Your subscription billing cycle starts on the date we raise the invoice for your subscription and will renew monthly, quarterly or yearly there after based on your subscription plan.
Of course, you can cancel your subscription plan anytime by intimating us or stop recurring payments by removing your credit card information set up for recurring payments (coming soon).
We have planned & priced it so well that we do not offer refund or allow carry forward of unused shares to subsequent months from any subscription plan.
We will be introducing online payments soon for payment through credit cards, debit cards and net banking. Once we offer it, you can set your credit card for recurring billing & payment for your subscriptions
Why CPS (Cost Per Share)?
SOCXO charges you only if content is shared by a user from the SOCXO platform into their personal social network or onto their communication apps. Which means you can bring all your users (unlimited) onto the SOCXO platform.
Example: If a user shares a content on his/her Facebook account, it is counted as one share of content. If the user shares again the same content to his / her Twitter account, it is counted as another content share.
We believe that your intent of using SOCXO is to drive your employees/associates to amplify and share your brand content into their personal social networks. Hence, you are paying only for an activity (content sharing) by your user, which gives you better performance & ROI metrics.
We want SOCXO to be a highly engaging platform & a vibrant employee ecosystem for your enterprise. If we charge you per user, you may end up paying for users who are just registered on the platform or may be just reading/consuming content but not sharing it (the real intent). Hence, we want you to bring all your users (unlimited) on this platform.
Yes, CPS (Cost Per Share) decreases as you buy higher content shares plan or upgrade your subscription from monthly to quarterly or to yearly plans. The discount starts from 15% for quarterly plans and can go as high as 35% for yearly plans. Plus, the CPS decreases if you buy a monthly plan of 2000 shares instead of a monthly plan of 1000 shares as well. We motivate you by reducing cost per share while your activity and usage on the platform increases. Pay less for more use is our motto.
We provide you a calculator to help you decide on the content shares plan based on the number of advocates of the platform, expected content shares per day etc
Content share plans are pre-paid for every subscription. Login to your admin portal to buy any content shares plan of your choice. The plans are recurring in nature to allow continued use of the platform.
You can pay for a plan every month, quarter or yearly as per your subscription. Of course, you can stop a subscription anytime and it will become effective once your current subscription is over. You can choose the content share plan (M1K, M2K or Q1k etc) which suits your need best.
Example: If you buy a M1K plan, you will get 1000 Content Shares every month which needs to be consumed or used within the month. If you buy a Q1K plan, you will get 1000 content shares every month for consumption or use within the subscribed quarter. No, carry forward of unused shares of the month are allowed.